Last updated: 31 July 2026
1. Contractual Relationship
These Terms and Conditions ("Terms") govern your access to and use of the GoNyuka platform, including our website, booking systems, and related services ("Services").
By accessing or using GoNyuka, you agree to be bound by these Terms. If you do not agree, you may not use the Services.
GoNyuka reserves the right to update or modify these Terms at any time. Continued use of the Services after updates constitutes acceptance of the revised Terms.
2. The GoNyuka Platform
GoNyuka operates as a technology platform that connects customers requesting services — including moving, cleaning, packing, and storage — with independent third-party service providers ("Service Providers").
You acknowledge that:
- GoNyuka does not directly provide all services itself
- Service Providers are independent contractors, not employees of GoNyuka
- GoNyuka acts as an intermediary platform facilitating bookings, payments, and coordination between customers and Service Providers
- GoNyuka's role is to provide the technology infrastructure that makes these connections possible
3. Eligibility
You must be at least 18 years old to use the Services.
By using GoNyuka, you confirm that:
- All information you provide is accurate, current, and complete
- You are legally capable of entering into binding agreements
- You will comply with all applicable laws and regulations in South Africa
- You are not currently suspended or banned from using the platform
4. Account and User Responsibilities
Where accounts are created on the platform:
- You are responsible for maintaining the confidentiality of your login credentials
- You are responsible for all activity that occurs under your account
- You agree to notify GoNyuka immediately of any unauthorised use of your account
- You agree not to impersonate others or create accounts for anyone other than yourself
- You must not share your account credentials with third parties
GoNyuka reserves the right to suspend or terminate accounts that violate these Terms, at our sole discretion.
5. Services and Bookings
GoNyuka enables customers to:
- Submit requests for moving, cleaning, packing, storage, and related services
- Receive pricing information and service confirmations
- Be matched with available Service Providers who meet the job requirements
- Track the status of their bookings through the platform
All bookings are subject to availability and acceptance by Service Providers. GoNyuka does not guarantee that a Service Provider will be available for every request. Service Providers have the right to accept or decline any job at their discretion.
Once a Service Provider accepts a booking, both the customer and the Service Provider are expected to honour the commitment. Failure to do so may result in penalties as outlined in Section 8.
6. Payments
GoNyuka facilitates online payments on behalf of Service Providers through secure third-party payment processors.
By using the platform, you agree that:
- Payments are processed securely via PCI-compliant third-party payment providers
- GoNyuka collects payment from customers and allocates the agreed portion to Service Providers after deducting applicable platform fees
- Prices displayed at the time of booking include all applicable service fees unless clearly stated otherwise
- Payment obligations are final once a booking is confirmed by a Service Provider
- You are responsible for ensuring sufficient funds are available for any payment you authorise
GoNyuka is not a banking institution and does not store full payment card details on our servers. All payment card data is handled directly by our payment processors.
7. Service Provider Payments (Payouts)
Service Providers acknowledge and agree that:
- GoNyuka collects payments from customers on behalf of Service Providers
- GoNyuka deducts applicable platform service fees from the total amount collected
- Remaining balances are paid out to Service Providers according to the agreed payout schedule
- Payouts are typically processed weekly, subject to completion and verification of services rendered
GoNyuka reserves the right to withhold or delay payouts in the following circumstances:
- Active disputes between the customer and Service Provider
- Suspected fraudulent activity requiring investigation
- Verified service complaints that may result in refunds to the customer
- Material breach of these Terms by the Service Provider
- Requests from law enforcement or regulatory authorities
8. Cancellations and Refunds
Cancellation policies may vary depending on the service type, timing, and specific circumstances.
Unless otherwise stated in writing:
- Customers who cancel a confirmed booking may be subject to cancellation fees, particularly for last-minute cancellations
- Service Providers who cancel a confirmed booking without valid reason may face penalties including reduced visibility on the platform
- Refunds are not guaranteed once a service has commenced or a Service Provider has been assigned and has begun preparation
- GoNyuka reserves the right to determine refund eligibility on a case-by-case basis in the event of disputes
- Where a refund is approved, it will be processed within a reasonable timeframe using the original payment method
9. Service Provider Responsibility
Service Providers are independent businesses solely responsible for:
- The execution, quality, and safety of all services they provide through the platform
- Compliance with all applicable laws, regulations, licensing requirements, and industry standards
- Maintaining adequate insurance coverage appropriate to the services they offer
- Ensuring all personnel are properly trained, vetted, and equipped
- Any damage, loss, or injury arising from the services they provide
- Managing their own tax obligations including income tax, VAT registration where applicable, and any other statutory requirements
GoNyuka does not employ, supervise, or direct Service Providers. We do not guarantee the performance, quality, or reliability of any Service Provider. Customers engage Service Providers at their own risk.
10. User Conduct
All users of the GoNyuka platform agree not to:
- Use the platform for any unlawful purpose or in violation of any applicable laws
- Cause harm, damage, or disruption to the platform, other users, or third parties
- Provide false, misleading, or fraudulent information in bookings, profiles, or communications
- Interfere with or attempt to gain unauthorised access to platform systems, data, or accounts
- Use the platform to harass, abuse, or discriminate against other users
- Attempt to bypass platform processes, including making private arrangements to avoid platform fees
- Upload or transmit viruses, malware, or any other harmful code
11. Limitation of Liability
To the maximum extent permitted by South African law:
- GoNyuka shall not be liable for any acts, omissions, or conduct of any Service Provider
- GoNyuka shall not be responsible for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of the platform
- GoNyuka provides the platform on an "as is" and "as available" basis without warranties of any kind, either express or implied
- GoNyuka's total liability for any claim arising from use of the platform shall not exceed the platform fees paid by the claimant in the three months preceding the claim
Customers and Service Providers acknowledge that they use the platform at their own risk and are responsible for verifying the suitability of any Service Provider or job before proceeding.
12. Indemnity
You agree to indemnify, defend, and hold harmless GoNyuka, its directors, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
- Your use of or access to the platform
- Your violation of these Terms
- Your violation of any third-party rights, including intellectual property or privacy rights
- Any disputes you have with Service Providers or customers
- Any services you provide or receive through the platform
13. Intellectual Property
All content, branding, trademarks, logos, software, systems, designs, and technology on the GoNyuka platform are and shall remain the exclusive property of GoNyuka.
You may not:
- Copy, reproduce, modify, distribute, or create derivative works from any platform content without prior written permission
- Use GoNyuka's name, logo, or branding in any way that suggests endorsement or affiliation without written consent
- Reverse engineer, decompile, or attempt to extract the source code of any platform software
- Scrape, data mine, or otherwise extract data from the platform without authorisation
14. Privacy
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information. By using GoNyuka, you consent to the practices described in the Privacy Policy.
15. Suspension and Termination
GoNyuka may suspend or permanently terminate your access to the platform at any time, with or without notice, if:
- You breach any provision of these Terms
- Fraud, abuse, or suspicious activity is detected or reasonably suspected
- We are required to do so by law, court order, or regulatory authority
- Your conduct creates risk or potential legal exposure for GoNyuka
- You have been inactive on the platform for an extended period
Upon termination, your right to access and use the platform ceases immediately. Provisions of these Terms that by their nature should survive termination shall continue in effect.
16. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.
Any dispute arising from or relating to these Terms or the use of the platform shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days, either party may refer the matter to the competent courts of South Africa, which shall have exclusive jurisdiction.
17. Changes to These Terms
GoNyuka reserves the right to modify or update these Terms at any time. When we make material changes, we will notify registered users via email or through the platform. The updated Terms will be posted on this page with a revised effective date.
Your continued use of the platform after any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the platform.
18. Contact Information
For questions, concerns, or notices regarding these Terms, please contact us at:
GoNyuka (Pty) Ltd
Email: operations@gonyuka.co.za
We aim to respond to all inquiries within 2 business days.